Q: Do I need to register to shop?
A: Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number.
Q: What are newsletters and why should I subscribe to it?
A: Newsletters are usually used to keep you up to date with exclusive deals and product highlights.
Stay updated, and learn about product categories while getting more bang for your buck. You'll be the first to find out about discount promotions and special offers before anyone else does!
Q: When can i received my order?
A: For pre-order item, you will received the items within 14 working days(local order) and 15-20 days (international order) upon pre-order closing date. For ready stock item, you will received the items within 3 working days. Pickups or CODs services are not available at the moment.
Q: How to know when is the latest pre-order closing date?
A: For pre-order item,there are no closing date applicable, items will reach within 14working days form date of purchase.
Q: What payment methods do you accept?
A: We accept payment by credit card -Visa, MasterCard & Amex, PayPal and manual payment - Bank Deposit.
Q: How do I apply my store credit/coupon code?
A: On the ‘Checkout’ page, you will see this line 'Do you have a discout code? Click here to redeem'. Just type the code into the column and click 'Redeem'. The total amount will automatically be deducted and you can proceed with payment.
Q: I would like to make bulk orders, how do i get a discount from you?
A: Do contact us at firstname.lastname@example.org for the discount in bulk orders.
Q: If i want to return an item will i have to pay for shipping?
A: Yes, return shipping costs are at the expense of the customer. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. Any exchanges will be sent back to you FREE of charge.
Q: Can i return an online order to GQ Fashion Store?
A: Yes, you can return your online order to GQ if you are wanting to exchange the item, click here for more details on return policy.
Q: What if the item i placed order are out of stock?
A: Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. Please accept our sincere apology for any inonvenient cause that you may experience due to this item cancellation. We will refund the item in credit terms and you may use this credit in your next purchase, no expiry date and min. amount of spend shall applied.
Q: The amount that I paid is different with the amount showed on the website?
A: All transactions are made in Malaysian Ringgit (MYR). The currency shown on the website is an approximate amount for easy browsing only. The conversion rate is depends on the bank of your credit card used or paypal.